How to recover data from an old OST File in Outlook 2007

Issue: User lost calendar data from previous year and wants to recover lost data from an old OST file homed on a different computer

Steps to recover are as follows:

• Request full access to the mailbox. An Exchange administrator will need to do this
• Login to network. Open Outlook and create new profile with user information. Do not use auto discovery during setup. Configure manually
• During profile setup, you will need to have the user’s server name. click on more settings, advanced settings, offline folder settings, click on browse and point to the ost file you need data restored from and click ok
• Open outlook 2007 and choose the user’s profile you just created
• You may get this warning message “Outlook is using an old copy of ost file, delete , close outlook and a new one will be created”. Click Ok and Click on File, Work Offline
• Now export to .PST file by Clicking on File, Import/Export, export to a file, choose personal folder file, select desired folder to export and name the pst file and location
• Close Outlook, delete the old .ost file. Open outlook, import the .pst file to the user’s folder on exchange server
• Congratulations. You are done!