O-Xchange Notes from the Field!

Thursday, November 19, 2009

underline is activated automatically on creating new message

Issue: Customer complained that each time she clicks on New mail message in Outlook, the underline is activated and everything she types gets underlined
To resolve, click on tools, options, mail format, stationery/fonts, Personal stationery
under New mail messages, click on Font, underline style, choose none and click Ok, OK and exit options

Thursday, November 12, 2009

Cannot send email to a distribution list

Issue: Customer called to inform that she was getting the error below when sending to a distribution list in Exchange server. User's mailbox is homed on another mail server

Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.


1. Find the Distribution list in Exchange using the mgmt console
2. Right click on it, properties, mail flow settings
3. Double click on Message delivery restrictions
4. Uncheck require that all senders are authenticated box and click ok
5. You have now resolved the issue

Thursday, November 5, 2009

Recalling Message in Outlook

recalling messages in Outlook
please refer to the link below

Monday, November 2, 2009

cannot open Notes in OWA 2007

Issue: customer reported not being able to open notes from OWA 2007, using Internet Explorer

Synopsis: Customer creates a note in outlook 2007. tries to open the notes using external servername from Internet explorer. The error below is displayed, trying to access the note

Exception type: System.Web.HttpCompileException
Exception message: c:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\forms\CommVault\readmessage.aspx(35): error CS0154: The property or indexer 'Microsoft.Exchange.Clients.Owa.Core.UserOptions.ComposeFontName' cannot be used in this context because it lacks the get accessor

Note that Customer can open this note if using Chrome or Firefox browsers respectively

Workaround Solutions:

The external servername sends traffic through the ISA server. We are trying to figure out a way to resolve this

workaround solution A:

use firefox or Chrome browser

Workaround solution B:

if customer is using Internet explorer, advise customer to use https://externalservername/owa to access webmail

Note: This issue applies to OWA 2007(webmail) users