O-Xchange Notes from the Field!

Friday, March 22, 2013

Grant your assistant delegate Access to Outlook 2010

Please follow the steps in this article to grant an assistant delegate access to your mailbox

Thursday, March 21, 2013

Wrong photo showing for an e-mail receipent in Outlook 2010

Issue- The wrong photo is showing for an e-mail receipent when a customer tries to send a message. This is only happening sending from her acccount.
Resolution- The person sending the message had a local contact with a second e-mail address listed associated with a picture. Deleting the wrong information in the contact resolves the issue

Monday, March 18, 2013

Rebuilding search index

If you search for items in Microsoft Office Outlook 2007 and 2010 and do not receive the results that you expect, the indexing of your Microsoft Windows and Microsoft Office system data files (the search catalog) may not be complete.
Symptoms of an incomplete index include the following:
  • Partial or no search results are returned.
  • Items that you expect to appear based on your search criteria are not displayed.
You can rebuild the search catalog, which restarts the indexing of your data files. The search catalog is a file where all of your Outlook and Microsoft Windows items (data files) are indexed. To rebuild your search catalog, do the following:
  1. Exit Outlook.
  2. In Microsoft Windows, click the Start button, and then click Control Panel.
  3. Do one of the following:
    • Windows Vista Click System Maintenance, and then click Indexing Options.
Note In Classic view, double-click Indexing Options.
  • Microsoft Windows XP Under See Also, click Other Control Panel Options, and then click Indexing Options.
Note In Classic view, double-click Indexing Options.
  1. Click Modify, select the check boxes for the locations you want to index, and then click OK.
  2. Click Advanced.
  3. Click Rebuild.
  4. Restart Outlook

unable to search for an existing AD account to create a room mailbox

Unable to see existing AD account to create room mailbox.
Issue – Customer wanted a room account created from an existing AD account. When creating the room and choosing existing user, AD account would not display
Resolution- This is by the design. Room accounts are associated with disabled AD accounts. The AD account needs to be disabled prior to create the room mailbox

Friday, March 15, 2013

Newly created Distribution group not showing in OAB

Issue: customer created DL and after a day, it still wasn't showing up in the OAB. Customer is running Outlook 2010 in cache mode
Resolution: Advised customer to download address book, but that didn't work
customer closed outlook completely. deleted *.oab files from this directory:C:\Documents and Settings\User Profile\Local Settings\Application Data\Microsoft\Outlook:
customer restarted outlook and was able to find the distribution group in the address book