CommVault Recover all Archived Messages using CvRecallMailbox

Recover all Archived Messages using CvRecallMailbox

If a user is requesting that they cannot access some of their archived (stubbed) email, we can re-ingest all of their stubbed email from CommVault back into their mailbox.

1. Remote into your Exchange\CommVault server.

2. Edit the Input.csv by adding the users primary email address. Note, the input.csv is manually created.  The purpose of this input.csv is to hold one or many email addresses (separated by a new line) to run batches of stub recalls.  Make it easy and put a shortcut on the desktop to this file.

3. Open a elevated command prompt and change the directory to the location of your cvrecallmailbox.exe.   This is usually in the directory referenced above.

4. Paste the following command into the command prompt and press enter: 

CvRecallMailbox.exe outlook1 -f C:\input.txt ExchangeServer1 ActiveDirectory1 targetserver target evmgrcport 

   outlook1 specifies the name of the outlook profile set for the Archiver account.
   C:\input.txt specifies the argument file with the saved path.
   ExchangeServer1 specifies the name of the Exchange Server.
   ActiveDirectory1 specifies the name of the Active Directory Server.
   C:\output.txt specifies the new text file that will be created.
   Target Server is the server where your Mailbox Archiver agent is installed.
   Target EvMgrc Port is the port number where the EvMgrc is running on the Target Server.

To perform a view only and not restore stubs, you can add the following:
ReportingMode can be included to tell the command to only report the stubs.
- o C:\output.txt is optional. The output will be displayed on command prompt window if this parameter is left blank. 

5. Another command prompt will open and show you a series of dots that is a progress indicator. When it’s finished, it will disappear.

6. In your original command prompt window it will tell you when the recall is completed.

To Monitor Successes or Failures:

1. Open up GxTail.

2. Monitor these log files:
  • EvMgrC.log
  • DMRExRestore.log
  • CvRecallMailBox.log
  • CvRecallMailbox_Failure.log