O-Xchange Notes from the Field!

Tuesday, May 26, 2009

User Continually Receives Prompt to Log Into Microsoft Exchange Server

Issue: User is continually receiving a prompt to log into a Microsoft Exchange Server (pop-up window);
Cause: Outlook settings was configured for RPC over HTTPS(outlook anywhere). Outlook anywhere authenticates via Reverse proxy server(ISA server) and would not allow connectivity without valid login credentials. Users on domain do not need to be configured to use outlook anywhere 
follow the steps below to resolve issue:
1. In Outlook have user go to Tools -> Account Settings
2. When Account Settings Window opens click the Change Button
3. In lower right corner user should select More Settings
4. When the More Setting Window appears have them choose the Connection Tab
5. Uncheck the "Connect to Microsoft Exchange using HTTP" box located at the bottom.

Thursday, May 21, 2009

How to setup rule that enables sent items from shared mailbox show in the sent folder

While in Outlook
Go to Tools -> Rules and Alerts
Rules Wizard Pops Up
Under Step 1: Box User should select "Move messages from someone to a folder" Under the Stay Organized section
User the goes to Step 2: (Box at bottom) ->Click hyperlink "People or Distribution list" link
User the goes to Step 2: (Box at bottom) ->Click hyperlink "People or Distribution list" link 
User the goes to Step 2: (Box at bottom) ->Click hyperlink "People or Distribution list" link
Type in Name of Shared Mailbox -> Double Click Mailbox Name -> Click Ok
Go back to Step 2:  -> Select "Specified" hyperlink -> Select Sent Folder from Shared Mailbox
Click Ok
Click Finish
Click Apply

Click OK

Monday, May 11, 2009

Enabling LDAP in Outlook 2007

Enabling LDAP in Outlook 2007
To use Outlook 2007 with the domain active directory, you must enable LDAP.
  1. On the Tools menu, click Account Settings... and click the Address Books tab.
  2. Click the New... button. The Directory or Address Book Type screen will appear.
  3. Select the Internet Directory Service (LDAP) radio button and click the Nextbutton. The Directory Service (LDAP) Settings screen will appear.
  4. In the Server Name: field, enter the domain name.
  5. Enable the This server requires me to log on checkbox.
  6. In the User Name: field, enter domain\username
  7. In the Password: field, enter your network login  password.
  8. Click the More Settings... button. The Microsoft LDAP Directory screen will appear.
  9. In the Port: field, enter 636
  10. Enable the Use Secure Sockets Layer checkbox.
  11. Click the Search tab.
  12. Select the Custom: radio button in the Search Base section.
  13. In the Custom: field, enter ou=people, dc=domain, dc=com
  14.  Click the Apply button and click the OK button. You will return to Directory Service (LDAP) Settings screen.
  15. Click the Next button, click the Finish button, and click the Close button.

How To Configure Outlook 2007 For Exchange (Windows XP/Vista)

This article provides instructions for configuring Microsoft Outlook 2007 for use with Microsoft Exchange 2007 server from a computer that’s not part of the domain. Computers joined to the domain do not need to type login credentials for autodiscovery to find mailbox on exchange server.
Important note: you must update Office 2007 prior to configuring Outlook. The Outlook service pack 2 is highly recommended. Please remember to launch Microsoft Word 2007 prior to launching Outlook 2007!
These user domains are provisioned with an autodiscover domain name, i.e. autodiscover.domain.edu and autodiscover.domain.edu. Customers will find that their Outlook 2007 configuration is dramatically simplified and requires only entering an email address in the Outlook configuration screen.
Please follow these steps to configure Outlook 2007 from a computer that’s not part of the domain
Launch Outlook 2007.                                                                                                                          
  1. If Outlook has not been previously used, an Outlook 2007 Startup window will appear. If Outlook has been previously used, go to step 3.
  2. Click the Next button. Under E-mail Accounts, choose the Yes radio button. Go to step 7.
  3. Go to Tools > Account Settings
  4. Click on the E-mail tab.
  5. Click the New... button. The next screen is Choose E-mail Service.
  6. Choose the Microsoft Exchange, POP3, IMAP, or HTTP radio button.
  7. Click the Next button. The next screen is Auto Account Setup.
  8. In the Your Name: field, enter your name as you wish it appear on outgoing messages.
  9. In the E-mail address field, enter your full Exchange email address, e.g.username@domain.edu
  10. In the Password: field, enter your email password.
  11. In the Retype Password: field, enter your email password again.
  12. Click the Next button. The next screen is Online search for your server settings...
    When Outlook connects to the server for the first time it will prompt you for your username and password at autodiscover.domain.com dialog box.
  13. In the User name: field, enter domain\username, making sure to include domain\ prior to your username
  14. In the Password: field, enter your email password.
  15. Click the OK button.
If Autodiscovery doesn’t locate your mailbox, configure Outlook manually using the steps below
  1. Enable the Manually configure server settings checkbox.
  2. Click the Next button. The next screen is Microsoft Exchange Settings.
  3. Click the More Settings button. The Microsoft Exchange option dialog will load.
  4. Click the Connection tab.
  5. Under Outlook Anywhere, ensure the Connect to Microsoft Exchange using HTTP checkbox is enabled.
  6. Click the Exchange Proxy Settings button. The next screen is Microsoft Exchange Proxy Settings.
  7. In the Use this URL to connect to my proxy server for Exchange: field, enterr the server name.
  8.  Enable the Connect using SSL only checkbox is enabled.
  9. Ensure the On fast networks, connect using HTTP first, then connect using TCP/IP and the On slow networks, connect using HTTP first, then connect using TCP/IP checkboxes are enabled.
  10. Under Proxy authentication settings, select basic authentication
  11. Click the OK button.
  12. Click the Apply button. A dialog box will inform you that you must restart Outlook for these changes to take effect.
  13. Click the OK button.

Tuesday, May 5, 2009

Exchange URL looping with siteminder portal

Issue: Customer called and complained of looping while accesing webmail via external OWA URL.
however, customers logs in ok when they type https://OWAexternalURL/owa
sytem configuration: Customer is running exchange 2007 scc cluster on windows server 2008. This issue started after migration to the exchange 2007 environment
Resolution: Customer didn't install all requirements needed to install exchange 2007 mailbox role on windows 2008. Specifically, basic auth, ISAPI extensions and windows auth weren't installed.
After installation, the problem was resolved