Disabling creation of PST in Outlook

Issue: Customer was getting this error message upon launch of Outlook "Outlook cannot add the folder because creating a new Personal Folder(.pst) isn't allowed

 

Cause: Customer had sharepoint connection in their Outlook, but commvault(no pst) was installed. Commvault(no pst) installation set DisablePST key in the registry to 1, hence the error

 

Resolution: Set the DisablePST key in the registry to 2. This allows sharepoint pst to be created but disabled pst creation feature of Outlook.

 

to correct the configuration, launch registry editor and go to

2007HKLM\Software\Microsoft\Office\12.0\Outlook

 

for Outlook 2003, 2003HKLM\Software\Microsoft\Office\11.0\Outlook