User unable to login and receive email via Outlook, OWA or Mobile Device
Scenario: User is unable to login and receive email via Outlook, OWA, or Mobile Device.
Outlook error: cannot open your default folders. You must connect with the current profile before you can synchronize your folders with your outlook data file (.ost).
Owa error: The custom error module doesn’t recognize the error.
Cause: The user’s mailbox was quarantined
Resolution: Click on the link below and it will provide instruction for Mailbox Quarantining.
Quarantined Mailboxes
Outlook error: cannot open your default folders. You must connect with the current profile before you can synchronize your folders with your outlook data file (.ost).
Owa error: The custom error module doesn’t recognize the error.
Cause: The user’s mailbox was quarantined
Resolution: Click on the link below and it will provide instruction for Mailbox Quarantining.
Quarantined Mailboxes